By: Lisa Lee

Lisa Lee — Wed, 25 Sep 2019 16:05:46 +0000

I’m qualified for the cash bonus but haven’t been paid after 90 days. I’ve contacted them several times, and each time they said they would call me back. They neither call nor pay the bonus. Worst customer service bank ever!

By: Michele

Michele — Tue, 30 Jul 2019 21:47:49 +0000

This bank is by far the worst bank I have ever been with. It’s not so
Much the service at Citywide it’s the customer service! I have never been treated so low and disrespectful talking to any of these CS reps. They rushed me off the phone, before I’m even done talking they would hang up on me. I can understand if I was being rude but just asking a simple question is an inconvenience to them. I chose this bank Because it’s close to home and convenient now the convenience is not worth the disrespect this bank delivers day in and out. These CS reps definitely needs more training for they do not know how to talk or treat their customers. I’m closing my account
Come Monday since I’m leaving
Out of town today, only reason. I
Keep giving them the benfit of the doubt and after several years I am done! There are so many better banks out there and you know why???? Costumer service plays a huge part on whether or not people stay with them. This bank does not have that kind of people working for them to make anyone want to stay and just settle. I definitely do not recommend this bank due to the customer service. If you want better treatment and talked to like you’re an actual human, my advices is to bank anywhere else. The Erie location especially is very poor on how they treat their customers. Disappointed. Was very excited when that bank originally opened close to home. Now not at all… that’s a shame that they allow their people to talk to
Customers the way they do and treat them so disrespectfully. If there was 0 stars I would have definitely rated it that!

Comments on: Citywide Banks Promotions: $200, $600 Checking Bonuses (CO)

By: Lisa Lee

By: Michele